Configure File Management Utility
- Make sure the ClearSync 2 Desktop application is closed.
- Launch the Windows Explorer file management utility (right-click the Start button and select the Explore menu).
- As both the ClearSync 1 and ClearSync 2 data files are stored under a Windows system folder that is "hidden" by default, you need to configure Windows Explorer as follows:
- Click View on the Windows Explorer menu bar and make sure Details is selected.
- Click Tools and select Folder Options.
- In the General tab, make sure that Use Windows Classic folders is selected.
- Click View tab. In the Advanced Settings box, under the Hidden files and folders section, make sure that Show hidden files and folders is selected.
- Make sure that Hide extensions for known file types box is not checked.
- Click Apply to All Folders tab and then Yes when prompted.
- Click OK.
Delete Corrupt File
Navigate to the following folder location:
Windows XP: c:\Documents and Settings\<Windows_User_Profile_Name>\Application Data\ClearSync
Windows Windows 7 & Vista: c:\Users\<Windows_User_Profile_Name>\Appdata\Roaming\ClearSync
Delete the following file:
NOTE If there is also a CS+<ClearSync_User Name>xxxx.xml.####.lock file, delete it as well.
NOTE ClearSync 1 & ClearSync 2 handheld users and ClearSync 1 Desktop Viewer users will also have a <ClearSync_User Name> folder under the ..\Application Data\ClearSync folder. This folder stores the ClearSync Desktop data files for the information that synchronizes between it and the ClearSync handheld applications and between it and the ClearSync Server. These files do NOT have any direct relation to ClearSync 2 and should NOT be deleted.
Macintosh and Linux / Unix Users
You can either clear the ClearSync 2 Desktop data cache files on Macintosh and Linux / Unix computers manually as follows or, for Macintosh users only, request we send you the "CS2-Mac_Remove User Files" utility we created that will automatically clear the data files.
- Make sure that the ClearSync 2 Desktop application is closed.
- Launch the Terminal utility.
- Type the following command: rm -r ~/.ClearSync
- Click Enter.
- Click Yes when prompted to confirm deletion of each file.
- Re-launch ClearSync 2